@article{oai:nakamura-u.repo.nii.ac.jp:00000234,
 author = {片山, 富弘},
 issue = {1},
 journal = {流通科学研究, JOURNAL OF FACULTY OF BUSINESS,MARKETING AND DISTRIBUTION},
 month = {Sep},
 pages = {25--34},
 title = {顧客満足の差異を考える},
 volume = {12},
 year = {2012},
 yomi = {カタヤマ, トミヒロ}
}